Privacy Statement

Clearfly is committed to maintaining your privacy. We believe that you are entitled to know how Clearfly will collect, use and protect the information you give us. These policies describe how we collect and may disclose personal information, including the following: what personal information we collect from you, how we use your information, how long we maintain your information, when and to whom we disclose your information, how we restrict our use of your information for marketing purposes, and how we protect your rights concerning your information and its disclosure.

If you have any questions or concerns regarding these policies, please contact Clearfly at 1-866-652-7520.


This Privacy Policy describes for our Customers subscribers the following:

  • What personal information we collect from you.

  • What personal information our vendors collect.

  • What organizations collect the information.

  • How the information is used.

  • With whom the information may be shared.

  • How long information is retained.

  • What choices are available to you regarding how we collect, use, and distribute the information.

  • What security procedures are in place to protect information under Clearfly’s control.

  • How you can correct any inaccuracies in the information.


Information Collected When We Provide Your Services

Clearfly collects certain information from you in connection with your services. Clearfly is authorized to collect the personal information that we need to provide you services. We are prohibited from collecting your personal information for any other purpose without your consent. (See the next section for a list of authorized uses of your personal information.)

When you establish an account for services, we collect information such as your name, address, and telephone number, as well as information used for credit checks, billing, and payment, and other information we may need to establish and service your account. When you first request your services, and when you request any changes or updates to your services, Clearfly may collect information about the service options that you have chosen. If you lease the premises at which service is provided, we may have a record of whether your landlord gave permission for us to install our facilities as well as your landlord’s name, address and phone number. Clearfly may also collect your personal information when you communicate with us: for example, if you ask for support or maintenance, have questions about your bill, send us e-mails, respond to our surveys or e-mails, engage in chat sessions with us, register for information, or participate in promotions or contests.

In addition, Clearfly may combine your personal information collected as part of our regular business operations with personal information obtained from third parties to use in marketing services. (Your right to limit or restrict us from making certain uses of information about you is described below in this Privacy Policy and our CPNI Policy.)

How We Use and Disclose Your Information

Clearfly considers the personal information contained in our business records to be confidential. However, Clearfly is authorized to disclose your personal information for three general purposes:

We may be required by law or legal process to disclose information to law enforcement personnel or to other parties in connection with litigation (as described below in this Privacy Policy). We may disclose the names and addresses of subscribers for business related purposes. We may disclose information necessary to provide your services. For example, Clearfly may use your personal information in order to install, configure, operate, support, and maintain your services, including but not limited to these purposes:

  • provide your services;

  • customize your services;

  • configure service-related devices;

  • account security;

  • bill for your services;

  • to provide customer service and support;

  • manage the network supporting your services;

  • make you aware of new products or services that may be of interest to you;

  • service improvements;

  • detect use or abuse of your services; and

  • compliance with policies or terms of service.

Clearfly may use your information for any of the above purposes, for business activities and needs.

Additionally, Clearfly may disclose personal information in connection with Caller ID, 911/E911, and directory services:

We may transmit your name and/or telephone number to be displayed on a Caller ID device unless you have elected to block such information. We may provide your name, address, and telephone number to public safety authorities and their vendors for inclusion in E911 databases and records. We may provide subscribers' names, addresses, and telephone numbers to unaffiliated directory publishers and directory assistance providers for their use in creating directories and offering directory assistance services. We take reasonable precautions to ensure that non-published and unlisted numbers are not included in our telephone directories or directory assistance services, but we cannot guarantee that errors will never occur.

We sometimes disclose your personal information to our affiliates, to our employees for Clearfly’s internal business purposes, as well as to outside auditors, professional advisors and service providers, potential business transition partners, and regulators. Typically, we make these disclosures only when the disclosure is necessary to provide your services or other services to you or to conduct a legitimate business activity related to them.

Information Collected on Use of Your Services

When you use your services, Clearfly may transmit information about you over our network. We transmit this information in order to provide your services. We will not listen to your outgoing or incoming calls or to your voicemail (unless directed to for troubleshooting purposes), but we may store information about the date and time of your calls for billing purposes. We could be required to disclose this information and messages along with other personal information about you to comply with law enforcement or legal process. We may also monitor and/or record the performance of our Services in order to manage, maintain, repair, and improve your services. For the purposes of training and/or quality assurance we may monitor and record your communications with Clearfly employees.

When visiting Clearfly’s web sites, Clearfly collects information on your use of the Site, such as pages visited, links clicked, non-sensitive text entered, and mouse movements, as well as information more commonly collected such as the referring URL, browser, operating system, and Internet Protocol (“IP”) address. We use publicly available sources to approximate your geographic region and Internet Service Provider based on your IP address. We use the term “Usage Data” to refer to this information about your use of the Site that we collect. Clearfly’s purpose in collecting Usage Data is to better understand how Clearfly’s visitors use the Site.

Third-Party Service Providers

We may contract with third parties, joint venture partners and independent contractors to provide specific services and features for your services. If these third parties provide services to you, they will collect, disclose, and protect your personal information in accordance with Clearfly’s Privacy and CPNI Policies. If, however, you become a direct customer of these third parties, then you will be subject to their terms of service and privacy policies. Clearfly recommends that you carefully read their terms of service and policies to understand how they may use personal information about you.

Business Transitions

In the event Clearfly (or any of its affiliates) enters into a merger, acquisition, or sale of all or a portion of our assets, we may transfer information as part of the transaction. If, as a result of the business transition, the Privacy Policy and the accompanying CPNI Policy are changed, you can find those changes in the places indicated in the “Notification of Changes to this Policy” section below.

Software and Configuration

Clearfly may use information that you provide to assist you with technical support, by collecting and maintaining your information in support software tools. The information collected in the support software is available only to authorized personnel for maintaining and supporting the use of your services. Clearfly may also provide customer contact and support pages that you can use to communicate with Clearfly about technical support. Clearfly uses the information provided by you on these pages to support your use of your services.

Clearfly may also provide software directly or though third parties for your use in connection with your services. These programs may be subject to their own terms of service and other policies. Clearfly recommends that you carefully read their terms and policies to understand how they may use your personal information.

In certain cases, Clearfly may configure your Service or Service-related equipment to resolve a technical support issue or otherwise render or deliver your service. Clearfly may perform these configurations at your request; we may do so at your location or remotely.


We may store information that you provide to personalize your settings so that you do not have to change these settings each time you use your services. We do not share your preferences with third parties except for service providers or other third parties who may provide certain components of your services.


Clearfly may use cookies to customize its services. Cookies are small files stored on your computer’s hard drive to simplify and improve your experience. Cookies may be used to remember some of your personalization preferences and Service plan features, to remember your username and password (if you choose to store them). This Policy covers the use of cookies by Clearfly on websites that Clearfly maintains; it does not cover the use of cookies by any other party or website unless stated otherwise.

Legal Disclaimer

We make every reasonable effort to protect subscriber privacy as described in this Privacy Policy. Nevertheless, we may be required by law to disclose personal information about a subscriber without his or her consent and without notice in order to comply with a valid legal process such as a subpoena, court order, or search warrant. We may also use or disclose personal information about you without your consent to protect our customers, employees, or property, in emergency situations, to enforce our rights in court or elsewhere, or directly with you, and for violations of the Service’s terms of service and policies.


Special Offers and Updates

We may send new subscribers a welcome message and sometimes other information by e-mail or another means such as the U.S. mail. Subscribers who would like to receive information from us about other products, services, features, special offers, and promotions may do so. See the Do Not Call and Do Not Mail Lists section of this Policy, as well as the CPNI Policy which follows, to learn how to opt in or opt out of receiving these types of promotional communications.

Service Announcements

We send subscribers service-related announcements from time to time. For example, we may send you an e-mail announcement about a pricing change, a change in operating policies, or new features of your service. You may not opt out of these service-related communications.

Customer Service

We communicate with you to provide requested services and support for questions and issues relating to your account. We will reply to your requests for customer service by e-mail, phone, discussion forum, or through any other reasonable means.

Do Not Call and Do Not Mail Lists

Clearfly is authorized to use your contact information to place or have others place telephone calls or to send printed mail to you for marketing or promotional purposes. You have the right to ask Clearfly at any time to put your name on our “do not call” and “do not mail” lists so that you will not receive these calls or mail.

Clearfly’s use of your account information for marketing and promotional activities is subject to your right to limit or restrict us from making those offers as described below.


The Clearfly website may contain links to other websites. Some of these websites may be co-branded with Clearfly and may look like part of the Clearfly website, but Clearfly is not responsible for the privacy practices of these other sites. We encourage you to be aware that the privacy policies described here do not apply when you leave your service and we recommend that you read the privacy policies of every website that collects personal information about you, whether the site is co-branded with Clearfly or not.


Clearfly takes the security of our subscribers' personal information seriously. We follow industry-standard practices to protect your personal information from unauthorized access to it. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose personal information.


If your personal information changes, you may update our records by contacting us at 1-866-652-7520.

To ensure that our records are accurate, you may examine and copy personal information we collect and maintain relating to you upon reasonable notice during regular business hours. If you wish to inspect those records, please contact us by telephone at 1-866-652-7520, to arrange an appointment. We will need a reasonable period of time to locate and, if necessary, prepare the information for your review. You will only be permitted to examine records that contain information about you and no one else. Please note that we may be unable to provide you with records without a subpoena, court order, or search warrant. Clearfly reserves the right to charge a fee for the production of any documents that you request.

We will correct our records on a going-forward basis when the personal information we have collected about you is inaccurate. Please note: it is not possible for us to correct information appearing in our or our vendors' directory lists until the next available publication of those directory lists. Further, we may have no control over information appearing in the directory lists or directory assistance services of directory publishers or directory assistance providers not affiliated with Clearfly.


Clearfly maintains your personal information in our regular business records while you are a subscriber of your services. We may also maintain this information for a period of time after you are no longer a subscriber if the information is necessary for the purposes for which it was collected or to satisfy legal requirements. These purposes typically include business, legal, or tax purposes. If there are no pending requests, orders, or court orders for access to this personal information, we may destroy the information after it is no longer necessary for the purposes for which it was collected.


f we change this Privacy Policy or the CPNI Policy below, we will post those changes on "":#{site.base_url}/legal/privacy.html and "":#{site.base_url}/legal/cpni.html or in other places we deem appropriate, so that you can be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If you decide to continue receiving your services after we make any changes to this Privacy Policy or the CPNI Policy, you shall be deemed to have given express consent to the changes in the revised policy.