Renewal Processing Rules

Renewals will complete with all products having the same service term start date. Therefore, there are 2 ways renewals will process and complete which depend on whether the quantity of products is changing or not:

  1. Renewal quotes with neither changes to existing product quantities (i.e. only product pricing or service term is changing).
    • For all products on the quote the renewed product price and service start date will be the 1st day of the following calendar month after Clearfly receipt and approval of initialed quote receipt.
      • For clarity, the renewal price and service term start date is not the date the customer initials the quote/rate sheet, nor is it the date the quote/rate sheet is received by Clearfly. Once received, Clearfly will review the renewal for validation and then, if approved, process the renewal pricing and service term start to take effect the 1st day of the following calendar month. Clearfly requires 3 days for processing, so quotes received less than 3 days from the end of the month will be processed the following month.
  2. Renewal quotes with changes to existing product quantities or adding or disconnecting sites.
    • All products on the renewal quote will be updated in price(s) and to the same service term start date(s) when all the changes in quantity have been completed by Clearfly provisioning.
      • For example, on a renewal quote which is also adding/disconnecting a circuit, the circuit order will process and complete as normal. When the new circuit billing activates all the other products on the quote, regardless of site, will renew with the same service term start date and start billing at the renewal price.
      • The provisioning of products involve different timeframes. For example, adding a T1 or MetroE circuit will significantly delay the renewal of service term and start date of all products on the renewal.
      • Customers requiring sites to have different renewal term and price start dates must have an individual quote for each site.
      • Customers requiring products at the same site to have different renewal term and price start dates must have an individual quote for each product, price and start date combination.
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