Frequently Asked Questions

We’ve Got Answers For You!

We love to answer any and all questions about our services and the value that Clearfly brings to our partners and customers. For starters, here’s a convenient list of FAQs for you.

If you don’t see the answer to the question you have, check out the Clearfly Portal or contact us today.

Questions

For Partners

What are the benefits of being a Clearfly partner?

You get world-class support to upgrade your existing customer base and add clients with innovative SIP trunking and quality voice services, and create a recurring revenue stream from ongoing commissions. Partners receive presales assistance, regular training sessions, access to the Clearfly Portal, and more.

How can become a partner and what is the process?

It is easy. Contact us and let’s review your needs. We partner with good companies looking to bring Clearfly products to customers. Our goal? Form a relationship that is good for you and your customers.

How can I find out if Clearfly service is available in my area?

Contact Clearfly to learn what services are available in your area. Call (866) 652-7520, email us at [email protected]

How can I reach customer service?

Clearfly representatives are available to assist you 24/7 at (866) 652-7520. You can also email questions to [email protected] Partners and customers can also access the Clearfly Portal for more information.

How does billing work?

Like most telecommunications providers, Clearfly bills most services a month in advance. Invoice payment can be made through ACH (debit), ACH transfer (credit) or paper check mailed to Clearfly. Charge details come in three sections: New Services and Additions – one-time and prorated charges; Current Charges – the current month forward; All Charges – total of new and current charges.

Where can I access the Clearfly Portal?

Partners and customers receive a special login that provides exclusive access to the Clearfly Portal. Partners receive access to network project status, account data, incident reports, tutorials and more. Customers can pay bills online, review payment and ticket status and manage billing instructions. Log in here

Where can I access Clearfly training?

The Clearfly Portal provides essential information for you to make the most of our services. You’ll find Knowledge Base lessons there, a schedule of upcoming training sessions and our Clearfly Community bulletin board full of answers, feedback and tips. Our YouTube channel features helpful tutorials. Visit our YouTube channel

For Customers

Whom do I contact for help with my phone system?

When you need help with your phones, first contact Clearfly’s trusted partner in your area that set up your account. If you need additional help, we’re here! Call us at (866) 652-7520 or go to the Clearfly Portal to review FAQs, change account settings, review payment status and more.

How do I pay my bill?

Invoice payments can be made through ACH (debit), ACH transfer (credit) or paper check mailed to Clearfly, Dept. LA 24287, Pasadena CA 91185-4287. Email [email protected] with billing questions.

How do I find a Clearfly partner and sign up for my phone service?

We’re eager to put you in touch with the Clearfly partner that serves your area. Give us a call at (866) 652-7520, tell us where you are and what your needs are, and we’ll get the process started.

Who is Clearfly?

We have been providing companies across the U.S. with SIP trunking solutions since 2008. Our voice services utilize the latest technology and are supported 24/7 by our dedicated team of technicians.

What is SIP trunking?

This voice services solution uses VoIP access to connect customers’ phones equipment to the global network. Customers choose the type and quantity of trunks needed to meet their business needs.

What are the benefits of SIP trunking?

SIP trunking not only saves you money with flexible pricing, but it offers many special features, such as SMS/MMS messaging, fax-to-email services, clear conferencing and personalized forwarding.