What to Expect After You Sign up

Moving phone service from one company to another isn’t the easiest thing you will ever do, but we at Clearfly will do our best to help guide you through the process with as few headaches as possible.

Most people will want to bring some or all of their existing phone numbers over to Clearfly, so let’s start there. If you are looking to make a fresh start then you can go ahead and skip to the next section.

Number Porting

You wouldn’t want just anyone taking your main business number and, for instance, forwarding it to a competitor would you? Of course not -- telephone numbers are a valuable business asset and need to be protected as such. One way that telecommunications companies do this is to ensure that the information you provide when requesting a change exactly matches the information they have for your account. This is why the first step in the number porting process is to gather documents which allow us to prove to your existing provider that you really do want to transfer service. Some of the things we absolutely need are:

  • A Letter of Agency (LOA) signed by a person responsible for making changes to the existing accounts with your current provider. If you are unsure who this is, just call your current provider and ask.
  • Copies of your most recent bill(s) from your current provider. Keep in mind that over time you can accumulate multiple accounts with multiple providers and your numbers may be scattered among them. Each account must have its own order and having the copies of the bills for each number helps us to build these orders correctly the first time. Making an assumption that everything is on one account is one of the primary reasons orders get rejected and can delay the process by days or weeks.

Once we have all necessary documents we can usually get the ball rolling to move the numbers from your current provider. If not, we will be in touch to answer any outstanding questions that we may have.

Activating Your Numbers

After a bit of time we will get a completion date for your number port (or a activation date for new numbers) and we will work with you to to coordinate a date and time to cutover service. However in order to load your numbers into our voice switch we need a place to send them. This configuration will vary depending on how you need your service delivered. Possible configurations are:

  • SIP Trunks to a managed voice gateway
  • SIP Trunks Direct to a PBX or to a voice gateway that you manage
  • Hosted Phone System

Depending on the configuration that fits your needs we will send you some simple forms that will collect the information necessary to get things set up. Once we have all the required information we will configure your service and send you the details necessary to set up your equipment.

Now that your service is configured (or is at least in process), we just need to wait for your existing numbers to finish porting or for you new numbers to be activated.

Once you are up and running there may be a few housekeeping chores that we will call you about, such as verifying your directory listing.

If you have any questions please direct them to orders@clearfly.net